J & M Heating & Air Conditioning Inc Claim this business

Tyerica Non Google

2 months ago

I returned from a weekend trip to no AC. My builder used this company to install the system so their number is on my thermostat. I gave them a call at 8a as soon as they opened. I was told my information would be passed along to service and someone would give me a call back shortly. After an hour and a half of no phone call, I called another company who answered immediately and offered to have someone at my home within an hour. My AC was fixed and back operable in less than 30 minutes. The technician left my home by 11a. It is now 8p as I'm writing this review and no one ever called from J & M. Thankfully I didn't wait around for them as I would've still had no AC on a day where the high was 92 degrees.

Barry Caulderon Google

6 months ago

Excellent repair service, I call them when I'm having trouble with my AC and heat units.

susan godwinon Google

a year ago

Called in August because upstairs not cooling. Spoke to Jasmine & said tech was in area & would come after he finished. He did not, no phone call, nothing. Next day I called & was told by Jasmine he'll be there that day. Nothing!! Tech finally comes after the weekend. Weeks later I get a bill for $257.60. Called on 9/12/24 & paid over the phone. Checked bank account & Jasmine charged $401.60 to my account, not $257.60 (actual bill). Called her and she was trying to charge me for a bill in 2020 that was already paid. Not only was she billing me for taxes in the wrong county, she was to "credit" me back the $144.45 she fraudulently billed to my account. As of today 9/16/24, that amount is showing as a DEBIT on my account, not credit!! She has no customer service skills, obviously doesn't know what debit vs credit means and outright lies to customers, which up until now I have been a customer for many years. While I like J & M, the company and the techs, because of Jasmine Lloyd and the incompetence she has shown to me, I will carry my business elsewhere.

Kevin Thurmanon Google

2 years ago

I called them Monday afternoon about a heating issue. The person on the phone said that they would come to my house either by that day or Tuesday morning. The person also said that I would get a phone call or text letting me know when someone was on their way. No one ever showed up; no call, no text either. I called again Tuesday afternoon, and the person on the phone told me that they would come to my house sometime that day. Again, I was told that I would get a call or text when they were on their way. No one showed up, and I received no call nor text. I called another heating and air company Wednesday afternoon, they arrived to my house within 3 hours and fixed my heating issue. Meanwhile, no communication at all from J&M on that Wednesday. J&M finally showed up on Thursday at around 12:50pm, 3 days after my initial request. I told the guy that I already got my heat fixed. Lackluster customer service.

Amanda Millson Google

3 years ago

11 out of 10. Highly recommend. Ceasar and Luise made my horrible experience so much better. The register was completely broken, anytime the ac or heat kicked on, it was sucking up nasty air from underneath our home. Not only were they very experienced and knowledgeable (explaining to me everything they did every step of the way), they were also very polite, kind, and caring. They fixed the problem, along with my broken dryer vent. They were very concerned with the air quality my boyfriend and I were breathing every day from the vent and even went as far as to help me clean and dust the problem areas. I could tell they truly wanted to help. Ceasar even fixed my vacuum. Best experience ive ever had with repairmen. If anyone has issues with their Ac / heating, call J & M. They will do the job thoroughly and correctly!