Piedmont ServiceGroup Claim this business
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Air conditioning contractor
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- Address1031 Nowell Rd, Raleigh, NC 27607, Raleigh
- Service Areas
- Phone+1 919-851-5800
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3 photosReviews
They did not install the equipment properly and when we called they kept wasting time for a year until the warranty was void then they said they could come the very day the warranty was over. Horrible experience horrible customer service horrible company
Very unsafe driver. License Plate NC JN-5528. Multiple lane changes failing to signal on 440. Multiple solid line crossings at South Saunders. Clearly exceeding all posted speed limits. Tailgating a vehicle with a baby seat in the back.
My business has used Piedmont for HVAC preventative maintenance for about 4 years. During the early part of that period we found things weren't quite taken care of up to expectations. When we brought this to their attention they quickly responded (after a little miscommunication) and reached out to make things right. While our initial experience wasn't perfect, I was super impressed with how they handled it both in terms of their professionalism and taking accountability. So far since that point, things have been going very smoothly and as expected.
I wish I'd read their reviews before I requested an appointment. They took my emergency call and promised they would be out that same day to fix HVAC and vacuum up water. They said, "I'll call you right back" and never did. I called back a few hours later and left a message. They never returned the call. The wet carpet left unattended for another day has caused much more damage. Thanks Piedmont!
Nice building and friendly staff