Wisenbaker Builder Services, Inc. Claim this business

Emma Tietjenon Google

6 months ago

If you are working with a builder that uses wisenbaker, run. Seriously. Read your contract and back out before it’s too late. What should have been a fun rewarding experience of building a new house just how we want has turned into such a nightmare. We wanted to upgrade our master shower so we picked out a nice simple tile and added a niche. We were given options of how to have the tile laid and picked a herringbone pattern (which also cost extra) and that was that. The tile was finished just before closing and it looked terrible. The master shower and tub both were awful and I was assured it would be redone and made right, and long story short different workers have been out 5+ times and they still can’t deliver the product they were happy to take our money for. Now we’re being told that tile and pattern are difficult. We wouldn’t have picked it if we would have know it was going to be an issue. The tiles in the niche are crooked, the grout and silicone are very sloppy, and the joint between the walls is completely crooked. I’ve lost count of how many times they have come out, or were supposed to come out and didn’t show, or came and didn’t bring tile, or came and realized there was so much wrong they didn’t want to touch it. The pictures I’ve included are current, that’s after they’ve “fixed it” and this is the product they’re happy putting their name behind. Just terrible. Now we are forced to pursue legal action against our builder to try and find a better resolution.

D loon Google

7 months ago

Wisenbaker is the installer for the cabinets and a bunch of other things for our new home purchased this past year through Coventry/dream finder homes. My experience with Wisenbaker builder services is highly unsatisfactory. The cabinetry provided after a warranty request was of very poor quality and did not meet reasonable standards of workmanship. The install process required more than 6 attempts and extended over a period of 5 months, which has caused significant delays and inconvenience. Communication is laughable I have an absentee rep from Wisenbaker (Kyle Wilson) and I received little to no proactive updates regarding progress or scheduling through my builder rep Brandon pope or Kyle Wilson the Wisenbaker hack. Furthermore, the level of customer service is inadequate, as my concerns are not addressed in a timely or effective manner. Based on these issues, I cannot recommend Wisenbaker builder services. The lack of quality control, accountability and customer support reflects poorly on their commitment to client satisfaction. Take a look at the others who have dealt with the exact same issue and make a wise choice. And goodluck if you have to use them.

Kevin Leon Google

6 months ago

I want to take the time to recognize Gil from Wisenbaker for the incredible work he did in my home. After a very frustrating experience with previous installers, I honestly felt defeated. The earlier crew left my cabinets damaged and looking worse than before, and I was worried that the issues would never be fixed properly. From the moment Gil arrived, everything changed. He listened carefully to my concerns, inspected all the problem areas, and reassured me that he would take care of it the right way. Gil went far above and beyond what I expected. He treated my home with respect, worked patiently, and paid attention to every detail. By the time he finished, my cabinets honestly looked brand new. You would never know they had been scratched, chipped, and poorly handled before. It was such a relief to see someone take real pride in their work and not just rush through the job. He corrected mistakes that he didn’t even create, and he did it with a positive attitude the entire time. What stood out the most was how much he truly cared about the final result and about making sure I was happy as a homeowner. He explained what he was doing, made sure everything was clean when he left, and didn’t cut any corners. Because of Gil, my confidence in Wisenbaker has been completely restored. I sincerely hope the company recognizes him for the outstanding service he provides. Employees like Gil represent Wisenbaker in the best possible way, and he absolutely deserves formal recognition for his professionalism, skill, and dedication to doing things right. Thank you, Gil, for turning a stressful situation into a great experience.

Manojon Google

a year ago

They do work for builders like taylor morrison. If you see weisenbaker as builder services in dfw area you need to run away from builder. You better ask with builder do they use wisenbaker, if so you should immediately back out. They did install our bathrooms now grouts on these bathrooms have multiple pores. While we rised this issue with builder they fixed only one bathroom. Is not it’s surprising to see for same problem they would fix only one bathroom and they would not fix other bathrooms. The guy who came to fix he was complaining about being paid only 35$ so authorized to fix only one shower. They would not take responsibility for their own craftsmanship. We will wait untill 10months probably take legal action whoever is responsible for such work need to take responsibility. The guy who came to fix he told he did not have caulk but he was willing to fix if i would pay him 150$ extra.

Rebecca Mon Google

8 months ago

Wow. Just wow. They installed the Revwood in our new build. BIG MISTAKE. Poor installation left a few areas either lifting or damaged. We use a slightly damp mop with a few drops of dish detergent to wash the floors. They won’t cover their shoddy workmanship because they said it was from “water damage” because we “mop” our floors. Mind you, this issue was identified when we moved in. Not a year later! What a poor excuse to get out of covering under warranty for shoddy workmanship! Attached is a phot for example. What’s funny is that Mohawk Flooring warranty actually states you can damp mop, just not wet mop. Also, everything I’ve read says Mohawk flooring does NOT recommend Bona products on their Revwood flooring, but that is EXACTLY what they told us we had to use when they came out to inspect their crappy work.