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Monica St Jeanon Google

2 months ago

i am so glad that our home warranty company heard my cries for help and sent Marcus and his team to my home to finally diagnose my hvac. after fighting with a different heating and air company for nearly 2 months and spending a week in our home with a newborn and toddler and temptures INSIDE reaching over 80 degrees we finally got answers. Bee & Bee completed our hvac replacement immediately after the parts showed up after memorial day. the work was done with in only a matter of about 3 hrs, they were clean and efficient, disposed of the old unit, took their shoes off when entering my home with out me even asking, fixed our thermostat, and didnt leave the property until he knew for sure that everything worked properly. HIGHLY recommend!! moving forward i will only trust them with our hvac

Chris Aurandton Google

9 months ago

My experience with Marcus from Bee & Bee was tremendous. He was very pleasant and professional, very knowledgeable, and straight-shootin' honest guy. In a time where finding a reliable and trustworthy HVAC technician is next to impossible, I'm really grateful that he crossed my path. I whole heartedly recommend Bee & Bee for your home heating and cooling needs!

Jibran Qayumion Google

4 years ago

I had a great experience with Bee & Bee. I think a lot of the bad reviews are coming from the responsiveness from the home warranty companies that Bee & Bee don't have control over. My heating system was not working and I called my home warranty who is very slow to send people out. Another company was supposed to come out 2 days after my service request and I was able to get my warranty company to get someone else and Bee & Bee offered to come the same day thankfully. They were prompt and came within 15-20 mins of my call. Justin quickly diagnosed the problem and Marcus ordered the part and installed it 2 days later, but that was as soon as the part came in. They quickly fixed my inducer motor and heat was working again. I would give this company a chance and not read all the bad reviews, because I think the negativity is coming from people's experience from their home warranty companies.

Nathan Barneson Google

5 years ago

Avoid this business like the plague. Similar to other reviews, they were assigned to a service call by our home warranty. We paid the $100 after the initial visit, which they were actually timely on making. They ordered a part through the warranty company, which took extra time since the unit is no longer manufactured. After a long wait, they finally installed the part that was received. This did NOT resolve the issue and a new part was needed. Marcus informed me that the part was ordered and each time I reached out for an update, he would state that he was still waiting on the warranty company. When I finally called the warranty company for an update, they informed me that the ticket was closed and no part had been ordered. A new part order was placed and a new ticket was opened. Once he told me that the part had arrived, he stated he would be here the following day for installation. After multiple texts that went unanswered, the warranty company called to follow-up and he promptly hung up on her once he was informed of where they were calling from. He completely ghosted all other phone calls from the company from that point forward. Our A/C fan unit has been inoperable for over 4 MONTHS through all of this.

Deniseon Google

3 years ago

The service was smooth, on time, and professional. It was a routine pre-season cleaning and they were contacted by my home warranty company so the fee was a standard flat fee. I think he might have done a little extra and did not try to up-charge me. He was friendly and quick. We will schedule with them again in the Spring if they are available. We have a very old system and appreciate being taking the time to keep it running well. Update…scheduled again this spring. There was some miscommunication between the office and the tech so he came unprepared and we had to reschedule. Had to reschedule again because he had car trouble, but when he came on the third try Marcus had his helper and was his usual friendly and efficient self. I like these guys and that they are a small operation. It is not easy being a small business. I hope they get the kinks worked out.