AirWorks Cooling & Heating, LLC Claim this business
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Heating contractor
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- Address1123 Industrial Dr, Matthews, NC 28105, Matthews
- Service Areas
- Phone+1 704-702-2699
- HoursMondayOpen 24 hoursTuesdayOpen 24 hoursWednesdayOpen 24 hoursThursdayOpen 24 hoursFridayOpen 24 hoursSaturdayOpen 24 hoursSundayOpen 24 hours
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6 photosReviews
Thought we were calling Airworks, a locally owned company. Dilling air showed up who is a Florida based company, tech explained that this company bought out Airworks. Our initial quote was 2k for a leak when we received paper quote it was for $2,822 and incredibly vague. Online also stated they were 24 hours- when tech came it was 7pm and said he wouldn’t be doing any repairs today as he didn’t want to be here until 1am…. We honestly probably would have paid the money at the time. Thankful we didn’t, ended up going with a locally owned and operated company for less than half the cost and repair time was 1.5 hours.
Able to get an appointment next day, tech called about 20 minutes prior to arrival, on time, friendly, explained procedures and final assessment. Due to age of a/c unit and need for replacement, the company owner came next day to discuss replacement options. Owner very courteous, friendly, knowledgeable. Offered to review issue and email me an estimate. He did exactly that within 2-3 hours. Overall, working with AirWorks was a positive experience. I felt they were honest, reliable and followed through with what they said they would do. I would use this company again. I would also refer them to my neighbors.
Here to rip you off!!!!! When this company was Airworks, they were family owned. Not anymore. I called for a smell in my home. My heat pump was still under warranty. It was very cold out. Josh showed up and 10 minutes later, no pressure check or anything else, he said that our coils were leaking. It would be a $6000 part under warranty and they would install it for $2500 and it would take a week to get the part. I had a feeling that something was wrong. Two days later, a local company came and ran through several checks. Come to find out, there was absolutely NOTHING wrong with my heat pump. This company(Airworks/Dilling) is nothing but a rip off. The manufacturer had NO claim on the warranty and is investigating Airworks/Dilling. How dare they leave me with no heat for a scam!!!! They are the lowest form of low for taking advantage of people in their time of need.
The seller of the property I bought recommended I keep twice-a-year service with Air Works for my A/C unit. I'm glad I did. The office team is great. Matt, the tech who showed up, put shoe covers on which I appreciated, answered all my questions, was very smart and knowledgeable about my system, and happy to be doing his work (nothing worse than a service professional who shows up bitter and miserable to be taking care of your stuff). Great experience with this company, would recommend for your cooling/heating needs.
We had an emergency issue with our air conditioning. We contacted Air Works and they were able to send a technician out the same day. The technician was prompt, courteous, and knowledgeable. He diagnosed out problem quickly and was able to make an immediate repair. The cost was very reasonable for such professional service.