Joe Cool HVAC Claim this business

Karen Hallon Google

2 months ago

We’ve worked with Joe Cool for over 20 years for everything from fall/spring maintenance and small repairs to 2 full system replacements. I can’t say enough about how great they are to work with. Always quick to respond, knowledgeable, fair and never try to charge for or sell something that we don’t need. I HIGHLY recommend their services.

Jeff Mullenon Google

3 months ago

Russell and the entire Joe Cool Team, I want to express my appreciation and thanks for making the best decision in choosing your company for my HVAC system (TRANE). You have exceeded my expectations in service to my account. The system has been working great since installation. When I did have an issue last Saturday night, I was able to be connected to Matt who was willing to come over the next morning on a Sunday. However, the system began to work correctly again and we were able to wait for the next service appointment. When Clark arrived today, he knew exactly what caused the hick-up and fixed it right away. Your team provides great communication, professionalism, and the technical capabilities to ensure the customer that they made the right decision in choosing your company. Thank you,

brad hallon Google

9 months ago

⭐️⭐️⭐️⭐️⭐️ 5-Star Review for Joe Cool HVAC We couldn’t be happier with our experience with Joe Cool HVAC! From start to finish, the entire team was professional, timely, and courteous. Matt, Nate, and Ken went above and beyond to make sure everything was done right, and their attention to detail really showed. A special thank you to Russell, the owner, for running such a top-notch company. The turnaround time was incredibly fast, and our new Trane 17 heat pump is running beautifully. It’s clear that customer satisfaction is their top priority. If you’re looking for reliable, professional HVAC service with quality you can trust, we highly recommend Joe Cool HVAC! Brad and PJ

Alex Vinsonon Google

10 months ago

Joe Cool installed a new HVAC for us a month ago, and we are very satisfied with the service. Getting the quote was easy - we were given six different options, and the process felt informative and low-pressure. Installation day was smooth: the team arrived right on time, was respectful of the property, and friendly. Afterward, Joe Cool handled the permitting, rebate, and paperwork, making everything simple and hassle-free. We’ve also used Joe Cool in the past to replace a broken fan motor on a 40+ year-old unit. They were able to fix it the same day at a very reasonable price, which gave us confidence to call them again. The new unit is working great, and we’ve already recommended Joe Cool to others!

chris rapplon Google

10 months ago

We needed to have both HVAC systems (house and apartment) replaced in their entirety. This project included replacing a heat pump package unit with a dual-fuel split system, upsizing the apartment system from 1 ½ tons to 2 tons, relocating both outside units and removal and replacement of all ductwork, registers and return air filter frames, etc. I actually met with eleven HVAC contractors and received nine proposals. Of the nine, some were just too expensive; some were offering lower tier equipment and a few were unresponsive after the initial quote. I ended up with three contractors that I felt would do a good job with name brand equipment at a fair price; Allen Kelly, AirMakers and Joe Cool. My extended family has been using Joe Cool for at least the past twenty years to take care of eight houses between us. Joe Cook retired a couple years ago and Russell Penny took over Joe Cool HVAC. I would have just called Joe Cook if he had not retired, but I did not know Russell very well, so I went through this entire process and ended up with Joe Cool anyway. What I learned in the course of a full week working with the Joe Cool crew is that Russell is very knowledgeable and customer focused. He has a great crew in the field and Karen handled everything in the office flawlessly from passing messages to permits, inspections, AHRI certificates, Duke Rebates and other stuff that I am probably not even aware of. This is a tough time to change out an HVAC system. Rapidly rising prices, new refrigerants and equipment as of 1/1/25, unknown reliability; all make choosing the right installer even more important. I have every confidence that the Trane 17.1 SEER 2 multi-speed heat pumps are the right choice for us and that the equipment was sized and installed properly. I also like the fact that with the dual-fuel system in the main house, we have the best of both worlds and the flexibility to choose gas or electric depending upon utility prices in the future. And we now have the ability to run the furnace on a small generator if necessary. A big unknown for me is the dependability of this new equipment and new refrigerant, with leak sensors that can lock out a system. I would normally have waited a few years for the manufacturer to get the bugs out, but with the inflation reduction act tax credits expiring at the end of the year we decided to move ahead now. This makes our choice of servicing contractor all the more important. I expect that Russell, Ken, Matt and the rest of his crew will be knowledgeable and responsive if we do have any trouble with any of the equipment. There are some good HVAC contractors in our area. I wouldn’t hesitate to recommend AirMakers or Allen Kelly. For us, Joe Cool was ultimately the best choice.