Newcomb and Company Claim this business
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- Address3000 Comfort Ct, Raleigh, NC 27604, Raleigh
- Service Areas
- Phone+1 919-862-3000
- EmailNewcomb And Company
- Websitewww.newcombandcompany.com/
- HoursMonday8AM-5PMTuesday8AM-5PMWednesday8AM-5PMThursday8AM-5PMFriday8AM-5PMSaturdayClosedSundayClosed
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6 photosReviews
We had a very disappointing experience following an accident involving one of Newcomb and Company’s employees on March 13th. My husband was rear-ended—thankfully he was not seriously injured—but everything that followed added unnecessary stress and frustration. What stood out immediately was the lack of basic courtesy. No one from the company reached out to check on his well-being after the incident, which was disheartening. We contacted the insurance company the same day, yet it took an entire week for them to provide a rental vehicle, leaving my husband without transportation during that time. Shortly after, the car was declared a total loss. To make matters worse, rental coverage was cut off a week before he was able to secure a replacement vehicle, forcing us into an unplanned purchase and additional out-of-pocket expenses. Communication with Sedgwick, the insurance administrator, was also frustrating. One representative was particularly rude, and after the claim was reassigned, there were multiple instances where calls went unanswered. The lack of responsiveness only added to an already difficult situation. Although my husband initially felt fine, he began experiencing neck and back pain about a week after the accident. Despite this, no consideration or compensation was offered beyond the value of the vehicle. Overall, the way this situation was handled—both by the company and their insurance provider—was disappointing. Situations like this reveal a lot about how a company treats people when it matters most, and unfortunately, this experience fell short.
We recently had a new water heater installed, and we could not be more pleased with the service Joseph provided. From the very beginning, he was courteous, professional, and extremely knowledgeable, which immediately gave us confidence that the job was in good hands. The installation itself was far from easy, as the tank had to be installed in a very cramped and challenging space. Despite the complications, Joseph worked tirelessly and stayed overtime to make sure everything was completed properly in just one day. His dedication, problem-solving skills, and attention to detail were truly impressive. We are extremely grateful for Joseph’s hard work and highly recommend him to anyone needing plumbing or water heater services. Outstanding experience from start to finish.
What a Team! Top notch service from A-Z. We had old Water heater go out for 3rd time and rather than replace heating element for the 3rd time, called NewComb on referral from friends. All I can say is that we are lifetime customers from here on in. No hard sell tactics or push for high end stuff - just the plain facts. Derek came, evaluated and sent in his team 2 days later - Joe and Kaley showed up and all I can say is Wow! Both were conscientious of the job at hand and were the utmost professionals - Joe outlined how long it would take and was spot on- Kaley interacted with us throughout and kept it simple - a few hours later - job done! Truly fantastic work! Would highly recommend!
I had Clay, Newcomb plumber, replace the expansion tank on my hot water heater. Clay carefully explained what he was doing. He check the water pressure going into the water heater and found it high. He made adjustments to the house pressure reduction valve to bring it back to specification. He also told me how to drain my hot water heater to keep calcium from building up. I was very happy with Newcomb's plumbing service.
Walter Dobucki, the service manager, has excellent customer service and knowledge he’s very professional and make sure that the customer is taken care of. Walter did some work for me at 9:30 PM to make sure that we were taken care of and I appreciate his concern to get the job done. Thank you again for outstanding customer service. I have used Newcomb for years for both plumbing and HVAC and will continue. Great company, great employees.